Frequently Asked Questions

Sign in with Twitch, upload your emotes or channel art, choose a pin size, price and goal, and submit your draft for review. After approval and successful funding, we coordinate production and fulfillment. Every new campaign keeps at least $1 per fulfilled, non-refunded pin for the streamer.

Standard campaigns need no upfront production payment. Optional Pay to win lets you contribute through Stripe to lower fan prices, with payment and earnings after that expense shown before you pay. Your first campaign gets a Starter discount with a lower platform margin.

The studio shows your payout for the selected pin size, minimum goal and fan price. Larger runs can support lower prices or higher earnings. New prices stay at or below $14.99 with at least $1 per fulfilled pin for you. Optional Pay to win explores prices down to $7.99 by paying toward production, not buying pins or reducing the goal. Your contribution can exceed your earnings; both are shown separately. Estimates depend on supplier review, funding and fulfillment.

If a campaign misses its minimum pre-order threshold, all supporters and any Pay to win contributions receive a full refund and no pins are manufactured. Refund status is visible in your campaign dashboard.

Absolutely. You can run one campaign at a time or multiple campaigns for different emotes and designs. Each gets its own campaign page and tracking.

You must have the right to commercialize the artwork you submit. If you commissioned the emote art, make sure your agreement allows merchandise use. Original art you created yourself is always fine. You'll confirm this during the campaign setup process.

Campaign period: 14–30 days (you choose). Manufacturing: 3–4 weeks after campaign closes. Shipping: 1–2 weeks depending on location. Total from launch to delivery: roughly 8–12 weeks.

Your per-pin payout is recorded with the campaign. Earnings depend on successful funding and fulfillment, and our team confirms payout arrangements during review. Stripe is used for supporter checkout; that is separate from arranging streamer payouts.

A pre-order campaign means the pins are manufactured only after enough people commit to buying them. This keeps costs down and ensures every pin is made to order. Your card is charged when you place your pre-order.

You get a full refund, no questions asked. If the campaign doesn't hit its minimum goal, manufacturing doesn't happen and all supporters are refunded automatically.

After a campaign successfully closes, manufacturing takes 3–4 weeks, followed by 1–2 weeks for shipping. You'll receive tracking information and updates throughout the process.

All pinpog pins are premium hard enamel pins — die-struck metal with filled enamel colors and a polished or plated finish. Each pin comes on a custom backing card. These are collectible-grade, not cheap promotional items.

You can request a refund any time before the campaign closes and enters manufacturing. Once production begins, refunds are no longer available since the pins are being made to order.

Yes, we ship worldwide. Shipping costs vary by location and are calculated at checkout. Domestic (US) shipping is typically $3–5, international varies.

All payments are processed through Stripe, a PCI-compliant payment processor used by millions of businesses. We never store your card details directly.

Pinpog is a platform that helps Twitch creators turn their channel emotes and art into premium enamel pins. We handle manufacturing, quality control, shipping, and payments — creators just need to share their campaign with their community.

Enamel pins are small, collectible, premium, and emotionally meaningful. They're perfect for Twitch communities because emotes already have strong cultural significance. Pins make that digital identity physical and wearable.

Pinpog is 100% focused on enamel pins for Twitch creators. We're not a generic print-on-demand shop. Our pre-order model eliminates inventory risk, and we handle the complex manufacturing process so creators don't have to.

Reach us at [email protected] or through our Discord community. We typically respond within 24 hours on business days.