Shipping & Delivery
Everything you need to know about how and when your pins get to you.
Last updated: March 16, 2026
1. How Pinpog Shipping Works
Because pinpog uses a pre-order model, shipping timelines are different from a typical online store. Your pins don't exist on a shelf — they're manufactured specifically for your campaign after it reaches its funding goal.
Here's the process:
- The campaign reaches its pre-order goal and closes.
- Pins enter manufacturing with our production partner.
- Finished pins pass quality control inspection.
- Pins are packaged and shipped directly to each supporter.
2. Estimated Timeline
From campaign launch to your doorstep, here's what to expect:
| Phase | Duration |
|---|---|
| Campaign period | 14–30 days |
| Manufacturing | 3–4 weeks |
| Domestic shipping (US) | 1–2 weeks |
| International shipping | 2–4 weeks |
| Total estimated | ~8–12 weeks |
These are estimates. Actual timelines may vary due to manufacturing complexity, shipping carrier performance, or customs processing.
3. Shipping Rates
Shipping is calculated and paid at checkout based on your location and order size.
| Destination | Rate |
|---|---|
| United States (1–2 pins) | $3.99 |
| United States (3–5 pins) | $4.99 |
| United States (6+ pins) | $6.99 |
| Canada (flat rate) | $7.99 |
| International (flat rate) | $9.99 |
All shipping rates are in USD. Rates are subject to change.
4. Tracking
Once your pins ship, you will receive a tracking number via email. You can use this to monitor your shipment through the carrier's website.
You can also check your order status at any time through the campaign page on pinpog.
Please allow 24–48 hours after receiving your tracking number for the carrier to update tracking information in their system.
5. International Orders
We ship worldwide to supported countries. However, please be aware of the following for international orders:
- International orders may be subject to customs duties, taxes, or import fees charged by your country's customs authority.
- These charges are the responsibility of the recipient and are not included in the pin price or shipping cost shown at checkout.
- Customs processing can add additional time to delivery. We have no control over customs delays.
- If you refuse a package due to customs charges, you are responsible for any return shipping costs incurred.
We recommend checking your country's import regulations before placing an order if you are unsure about potential duties or taxes.
6. Lost or Delayed Packages
If your package appears lost or has not arrived within the expected timeframe:
- Check your tracking number for the latest status updates.
- Allow a few extra business days beyond the estimated delivery window — carriers can experience occasional delays.
- Contact us at [email protected] with your order number and tracking information.
We will work with the shipping carrier to locate your package. If your package is confirmed lost, we will provide either a replacement shipment or a full refund.
7. Pin Quality & Packaging
Every pinpog pin is a premium hard enamel pin manufactured to collectible-grade standards:
- Die-struck from high-quality metal.
- Filled with enamel paint and kiln-fired for durability.
- Polished smooth for a premium finish.
- Plated in gold, silver, or black nickel (varies by campaign design).
Each pin comes:
- Individually mounted on a custom backing card.
- Sealed in a protective poly bag to prevent scratches.
- Placed in a padded mailer for safe shipping.
8. Contact
For shipping questions, delivery issues, or tracking help:
Email: [email protected]
Please include your order number and any relevant tracking information so we can assist you as quickly as possible.