📄 Legal

Terms of Service

Please read these terms carefully before using pinpog.com.

Last updated: March 16, 2026

1. Agreement to Terms

By accessing or using pinpog.com (the "Platform"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use the Platform.

You must be at least 18 years of age to use pinpog, or have the consent and supervision of a parent or legal guardian. By using the Platform, you represent that you meet this requirement.

2. Platform Description

Pinpog is a pre-order platform that connects Twitch creators with their supporters to fund and produce custom enamel pin campaigns. Creators upload emote artwork, launch campaigns, and supporters pre-order pins. If a campaign reaches its minimum goal, pins are manufactured and shipped to supporters.

Pinpog is operated by Plus One Web LLC.

3. User Accounts

Creators authenticate via Twitch OAuth. Pinpog does not create separate passwords or store login credentials. Your Twitch account serves as your identity on the Platform.

You are responsible for maintaining the security of your Twitch account. Pinpog is not liable for any loss or damage arising from unauthorized access to your account due to your failure to safeguard your Twitch credentials.

4. Creator Obligations

Creators must have the legal right to commercialize any artwork submitted to pinpog. This includes, but is not limited to, original artwork, emotes you created, or commissioned artwork where you hold commercial usage rights.

Creators confirm that they have these rights during campaign setup. Pinpog reserves the right to reject or remove any campaign that appears to violate intellectual property rights, at our sole discretion.

Creators are solely responsible for any claims, disputes, or legal action from third parties regarding the artwork used in their campaigns.

5. Pre-Order Model

All purchases on pinpog are pre-orders. Supporters are charged at the time they place their order.

If a campaign does not meet its minimum pre-order goal by the campaign deadline, all supporters receive automatic full refunds. No action is required from supporters — refunds are processed automatically.

Pinpog is not obligated to manufacture pins for campaigns that do not reach their funding threshold.

6. Pricing and Payments

Prices displayed on campaign pages include the cost of the pin. Shipping costs are calculated separately and added at checkout.

All payments are processed by Stripe, a PCI-compliant third-party payment processor. Pinpog does not store, process, or have access to your credit card information.

7. Shipping and Delivery

Estimated shipping timelines are provided on each campaign page but are not guaranteed. Typical timelines after a campaign successfully funds:

  • Manufacturing: 3–4 weeks
  • Domestic shipping (US): 1–2 weeks
  • International shipping: 2–4 weeks (varies by destination)

Pinpog is not responsible for delays caused by third-party manufacturers, shipping carriers, customs processing, or events outside our control.

8. Refunds and Returns

Refunds and returns are covered by our separate Refund & Return Policy. Key points:

  • Campaigns that do not meet their goal result in automatic full refunds for all supporters.
  • Pre-orders may be cancelled for a full refund before the campaign closes and enters manufacturing.
  • Damaged or defective pins may be returned within 14 days of receipt for a replacement or refund.

9. Creator Payouts

Creators receive their profit share after pins have been manufactured and shipped to all supporters of the campaign. Payout amounts and estimated earnings are displayed during campaign creation.

Pinpog reserves the right to withhold or delay payouts in cases of suspected fraud, chargebacks, disputes, or violations of these Terms.

10. Intellectual Property

Pinpog does not claim ownership of any creator artwork submitted to the Platform.

By submitting artwork for a campaign, creators grant Pinpog a limited, non-exclusive license to display, reproduce, and manufacture the submitted artwork solely for the purpose of fulfilling the campaign. This includes using the artwork on the campaign page, in promotional materials related to the campaign, and for manufacturing the enamel pins.

This license terminates when the campaign is closed and all orders have been fulfilled.

11. Prohibited Conduct

You agree not to:

  • Create fraudulent campaigns or misrepresent the purpose of a campaign.
  • Submit artwork that infringes on the copyright, trademark, or other intellectual property rights of any third party.
  • Upload or display content that is offensive, hateful, discriminatory, or promotes violence.
  • Manipulate pre-order counts, reviews, or any other campaign metrics through artificial means.
  • Attempt to circumvent any security features of the Platform.

Violation of these rules may result in immediate account termination and forfeiture of any pending payouts.

12. Limitation of Liability

Pinpog provides the Platform on an "as is" and "as available" basis. We make no warranties, express or implied, regarding the Platform's availability, reliability, or fitness for a particular purpose.

To the maximum extent permitted by law, Pinpog and Plus One Web LLC shall not be liable for:

  • Manufacturing defects (handled via our refund and return policy).
  • Campaign failures or inability to reach funding goals.
  • Service outages of third-party providers including Stripe, Twitch, or shipping carriers.
  • Any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform.

13. Modifications to Terms

We reserve the right to update or modify these Terms at any time. When we make changes, we will update the "Last updated" date at the top of this page.

Your continued use of the Platform after any changes constitutes your acceptance of the revised Terms. We encourage you to review this page periodically.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions.

Any disputes arising from these Terms or your use of the Platform shall be resolved in the courts located in the State of California.

15. Contact

If you have questions about these Terms of Service, please contact us:

Email: [email protected]

Operator: Plus One Web LLC